Shipping Policy

At D’Bocas, we work to ensure your order arrives on time and in excellent condition to the destinations where we currently ship.

We currently offer delivery to the United States, Canada, South Africa, Panama, and the United Kingdom only. To guarantee a smooth experience, we partner with trusted logistics providers and keep you informed throughout the process.

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Delivery Time

The estimated delivery time is 3 to 5 business days, depending on the destination. This period begins once the payment has been confirmed and the order has been processed.

Please be aware that delays may occur due to circumstances beyond our control, such as public holidays, customs procedures, courier issues, or deliveries to remote or hard-to-reach areas.

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Order Processing
Once your payment is confirmed, we prepare your order within 24 to 48 hours. It is then handed over to the courier, and you will receive a message with tracking information.

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Tracking and Updates
You will receive a tracking number or link so you can monitor your shipment in real time.

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Shipping Information
Please ensure your delivery address is written clearly and completely. We are not responsible for delays or returned packages caused by incorrect or incomplete addresses.

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Out-of-Coverage Areas
If your address is outside the coverage area of our logistics partners in the available countries, we will contact you directly to coordinate an alternative delivery method or adjust your order.

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Need Assistance?
If you have questions about your shipment or haven’t received your order within the estimated time, feel free to contact us:

📲 +507 6256-6614
📧 picantedbocas@gmail.com

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Thank you for choosing D’Bocas 🌶️

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